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The previously recorded webinar and associated materials are available in the resource library.

Description: Understanding, measuring, working to improve quality performance are critical to ensuring that patients have positive outcomes and providers are satisfied—they’re also critical to ensure your practice is meeting its regulatory requirements and maximizing payment opportunities. As the District of Columbia carves in behavioral health care to managed care arrangements and requires more providers to be in value-based care arrangements, its even more imperative that quality measurement and improvement is understood and infused across your organization—from providers, to leaders, to auxiliary staff.

This three-part series will describe the quality measurement basics and why it matters, treatment planning for population health, and quality improvement basics to ensure a strong culture of improvement and performance. In Part 1, we will explore why we need to infuse a culture of quality within healthcare organizations, including an understanding of what we value, who we serve, and who we are accountable to. Presenters will emphasize the importance of all staff understanding quality and its impact on our patients, staff and organization. We will review the basics of measurement and key measures in quality focused on integrated care.

Speakers: Jodi M. Pekkala, MPH & Caitlin Thomas-Henkel, MSW

Learning Objectives:

• Explain why we need to infuse a culture of quality within our healthcare organization.
• Describe the trickle-down of quality from regulatory bodies to our healthcare organization.
• Identify who has a role in quality performance within our healthcare organization.
• Explain the anatomy of a quality measure, the types of measures, and potential data sources.
• Outline key measures of quality performance in healthcare.
• Explain the importance of understanding quality as a basis for value-based payment opportunities.

Content Level: Foundational

Target Audience: Administrators, Clinicians, & Support Staff

Course Interaction & System Requirements: This live webinar is fully interactive. Attendees may ask and answer questions throughout the presentation and participate in instructor-led discussions.

Course Completion & CE Requirements:

Health Management Associates, #1780, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers.  State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Health Management Associates maintains responsibility for this course.  ACE provider approval period: 09/22/2021 – 09/22/2025.   Social workers completing this course receive 1.0 continuing education credit.

To earn CE credit, social workers must log in at the scheduled time, attend the entire course and complete an online course evaluation. To verify your attendance, please be sure to log in from an individual account and link your participant ID to your audio.

CME Credits:

The AAFP has reviewed the Integrated Care DC webinar series and deemed it acceptable for AAFP credit. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This session is approved for 1.0 Online Only, Live AAFP Prescribed credits.

Certificates of completion will be emailed within 10-12 business days of course completion.

System Requirements:

• Operating Systems: Windows XP or higher, MacOS 9 or higher, Android 4.0 or higher
• Internet Browser: Internet Explorer 9.0 or higher, Google Chrome, Firefox 10.0 or higher
• Broadband Internet connection: Cable, high-speed DSL & any other medium that is internet accessible